Role: Account Manager

Account Manager / Account Executive is the individual who is in charge of managing the client account and the long-term client relationship and who has been personally responsible for the sales process of the Service Engagement.

Role Sets: Roles

Account_Manager

Additionally Performs

Agree Roles And Responsibilities For Handover
Agree Terms And Conditions For Handover
Agree With Client On Satisfaction Criteria
Analyze Issues
Analyze Risks
Assess Client Relationships
Assess Communication Effectiveness
Assess Service Engagement Change Impact
Capture Client Complaints
Collect Existing Issue Information
Collect Existing Risk Information
Complete Service Engagement Close-Down
Conduct Client Kick-Off Meeting
Conduct Knowledge Sharing Sessions
Conduct Service Engagement Close-Down Review Meeting
Confirm Ability To Deliver Service Engagement Catalogue
Confirm Ability To Meet Contract Terms And Budget
Confirm Ability To Meet Service Levels
Confirm Engagement Manager Terms Of Reference
Confirm Roles And Responsibilities
Construct, Cost And Price New Or Changed Services
Create Baseline Of Documents For Service Engagement
Create Service Engagement Change Plan
Create Service Engagement Schedule
Create Service Improvement Strategy
Determine Issue Resolution Approach
Develop Client Acceptance Criteria
Develop Client Acceptance Procedures
Develop Risk Control Plan
Ensure Client Invoice Payment
Ensure Client Steering Board Set Up
Establish Capgemini Steering Board
Establish Client Relationships
Establish Formal Meeting Framework
Establish Service Engagement Communication
Finalize And Confirm Service Engagement Dashboard Requirements
Finalize And Confirm Service Engagement Model
Finalize And Confirm Service Reporting Requirements
Finalize Service Engagement Strategy
Fulfil Ongoing Communication
Give Complaint Feedback To Client
Handover Client Relationship Information
Handover Financial Information
Handover Outstanding Issues
Handover Outstanding Risks
Hold Capgemini Status Review Meeting
Hold Client Status Meetings
Identify And Document Issues
Identify And Document Risks
Identify And Manage Opportunities
Maintain Contact List
Maintain Service Engagement Strategy
Manage Handover Plans
Measure Client Satisfaction
Mobilize Service Engagement
Obtain Approval On Service Governance Plan Updates
Obtain Client Acceptance For Service Provided
Obtain Client Signoff Service Engagement Handover
Obtain Service Engagement Change Approval
Prepare Client Kick-Off Materials
Present Client Satisfaction Results
Produce Change Control Summary
Produce Client Relationship Management Summary
Produce Financial Management Summary
Produce Governance Handover Plan
Produce Governance Summary
Produce Issue Management Summary
Produce Knowledge Transfer Plan
Produce Risk Management Summary
Produce Service Engagement Status Report
Produce Service Level Report
Refine Engagement Organization
Refine Roles And Responsibilities
Report Communication Status
Report Issue Status
Report Risk Status
Review And Confirm Client Obligations
Review Client Acceptance Procedure And Criteria
Review Client Profile
Review Client Relationship Management Procedures And Tools
Review Client Satisfaction Criteria
Review Contact List
Review Contractual Baseline
Review Demand And Supply Management Procedures And Tools
Review Governance Procedures And Tools
Review Service Demand And Supply Forecasts
Review Service Engagement Model
Review Service Governance Plan
Review Service Improvement Strategy
Review Stakeholders
Review Warranty Arrangements
Update And Upload Engagement Profile
Update Communication Plan
Update Service Engagement Case Study

Modifies

Decisions Log
Engagement Stakeholders Map
Minutes Of Meetings
Opportunity Log
Sales To Delivery Handover Report